How We Handle Your Account Data
Clear privacy rules help you know what happens after you open an account, verify a phone number or make a wallet action through DANA, OVO, GoPay or QRIS. We collect details needed to run your account, secure sign-ins, process payment records, answer support requests and keep
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activity logs for policy, fraud-prevention and account-care purposes. If you sign in from Bandung on Android Chrome, we may record device type, IP range, cookie status and session time so we can recognise unusual access. Eligibility and access depend on local law and are available only
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where local law permits. We do not ask for your wallet PIN, and our team should only request account details needed to confirm the issue you raise.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.